General FAQs
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Shipping is FREE within the continental United States on orders over $75 using standard delivery. First Class packages start at $7.00, Standard delivery packages start at $10.00, Expedited delivery starts at $15.00, Express delivery starts at $25.00, and international rates start at $20.
All rates will vary depending on the weight of your shipment and how fast you'd like it delivered. You can get an exact shipping quote directly from your shopping cart once you have products added.
Living Earth Beauty is not responsible for any duties or taxes if you live outside of North America.
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Yes, we accept returns on unused, unopened, unaltered products in their original packaging within 30 days of order delivery. Please email us at support@livingearthbeauty.com to discuss your return and visit our returns policy page for more detailed information.
What happens if I ordered the wrong products?
Email us at support@livingearthbeauty.com and let us know as soon as you can! If your order has already shipped, we can arrange for you to exchange for the correct item.
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We do our best to process orders within 24 hours, but always within 1-2 business days.
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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Email us at support@livingearthbeauty.com and let us know as soon as you can! If your order has already shipped, we can arrange for you to exchange for the correct item.
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We cannot accommodate phone orders at this time. Please place your order on our fully secured site, and feel free contact us immediately via email if you have any trouble: support@livingearthbeauty.com
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Every order at $75 or more is eligible to receive 3 free samples! Once you have reached the order minimum, there will be an link on the shopping cart page to go select your samples. From there you may select 3 unique options, and then you must click the checkout button at the bottom of the page to add the samples to your cart. This button add the items to you cart and then will take you to the cart page. You may continue shopping from that point if you choose. If you do not click the checkout button at the bottom of the samples page, he samples will not be added to your cart or be included in your shipment.
If you do not choose samples at the time of your order is placed, there are no rain checks on receiving more samples on your next order or being shipped separately.
We know some of you don't necessarily want or need samples and since they are very expensive for us to provide and we strive to be as waste-free as possible, we encourage you to only select samples you are genuinely interested in trying and possibly purchasing in the future.
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Most definitely! We have at least a couple storewide sales a year, usually in May & November. Make sure you’re on our email list so you never miss a sale! We also offer special promotions on certain items or categories throughout the year and have special sales and giveaways for our Facebook fans & Instagram followers.
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Yes we now have a rewards system for our loyal customers! It’s pretty simple, for every dollar you spend, you earn 5 'Lotus Points' which you can save up to redeem for discounts ranging from $5-$20 at a time, free shipping, gifts and more! Head over to our Samples & Rewards page for more info.
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For the fastest response, we recommend emailing us at support@livingearthbeauty.com anytime day or night. Because we have small children with loud demands for goji berries & cloth diaper changes, we are not able to actively answer your phone calls or call back as quickly as we’d like, however you are more than welcome to call and leave a message with your questions or comments at and we will get back to you as soon as we can! Please remember to leave your name, phone number AND email address (in case this is a time sensitive request and we’re unable to call back quickly) and if you have it, your order number.